![]() Supported: Instant messaging Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.Supported: Video screen sharing Users are able to share their screens with other meeting participants on video conference calls.Supported: Audio conferencing Audio conferencing credentials for all employees on system.Supported: Video conferencing Built-in video conferencing capabilities.VoIP system collaboration Features Team collaboration via cloud phone system Supported: Message alerts Receive SMS and email message notifications for voice and fax messages.Supported: Call screening Ability to block numbers or send calls directly to voicemail.Supported: Call park Ability to hold calls in virtual location and subsequently access from any phone in system.Supported: Call recording Automatic recording of inbound and outbound calls.Supported: Answering rules Ability to enter rules to route calls to main number or other extensions in case of absence.Supported: Directory of employee names Voice directory of all employees for self-service dialingĬall Management Features Customized phone system settings.Supported: Call reports Historical call analysis and trending metrics.Supported: User templates Create and apply batch configurations to multiple users at once. ![]() Supported: Multi-level Interactive Voice Response (IVR) IVR is a phone menu allowing callers to interact with the system through voice and keypad.Supported: Hosted PBX Hosted telephony infrastructure obviated the need for local PBX hardware.OSS/BSS (Operations Support/Business Support)Ĭloud PBX Features A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment.Static Application Security Testing (SAST).Integration Platform as a Service (iPaaS).Professional Employer Organizations (PEO). ![]()
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